Shipping policy
Effective date: 25 August 2026
Where we ship
Linenzo ships to all governorates of Egypt and to most countries worldwide.
Order processing
Orders are processed within 1–2 working days of confirmation. Orders paid by Instapay or bank transfer are processed once the payment is confirmed. We do not dispatch orders on Fridays or on public holidays; orders placed on Thursday evening or on Friday are dispatched on the next working day.
Delivery times within Egypt
- Cairo and Giza: 1–3 working days
- Alexandria and the Delta: 2–4 working days
- Upper Egypt and remote areas: 3–7 working days
Delivery times are counted from dispatch, not from the date of your order, and may be longer during sale periods, holidays, or in circumstances outside our control.
International delivery
International orders are delivered by our international courier partners, Aramex or DHL. Estimated delivery times and shipping fees are shown at checkout. Customs duties, import taxes, and any other charges imposed by the destination country are your responsibility and are not included in our prices.
Shipping fees
Shipping within Egypt is free on orders of EGP 6,000 or more. For orders below EGP 6,000, the shipping fee depends on your delivery area and is displayed at checkout before you confirm your order.
Delivery partners
Within Egypt, orders are delivered by Bosta or by Linenzo's own delivery team.
Payment on delivery
Cash on delivery is available throughout Egypt. The full order amount is paid to the courier upon delivery; no deposit is required. You may also pay in advance by Instapay or bank transfer.
Inspecting your parcel
You may open and inspect your parcel in the presence of the courier before paying. For orders containing several items, you may keep some items and return the rest to the courier at the door, paying only for the items you keep.
Tracking
You will receive an email containing your tracking number as soon as your order is dispatched.
Failed deliveries
Please make sure that your address and phone number are correct and that you are reachable on the day of delivery. If the courier is unable to reach you after repeated attempts, or if you hand the entire order back to the courier at the door, the shipping fee for that delivery attempt is payable by you; it will be deducted from any prepaid amount or added to your next order.
Address changes
To change your delivery address, contact us on WhatsApp before your order is dispatched. Changes after dispatch may not be possible or may incur additional fees.